OPERATING POLICY​

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At Lisber Baldwin your appointment is very important to us.

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Before each appointment, time and preparation are required by our team to ensure we can give you the best possible service during your visit. We take your appointment as a verbal contract, and in turn, it is reserved for you.

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Please understand that when you forget or cancel your appointment without providing notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

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​We have tried to put off introducing a deposit policy for a long time, but unfortunately, the missed appointments are becoming more frequent and add up, so we have had to do what is in the best interest of the business, staff and our existing clients.

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For this reason, please be advised that we will be required to take a deposit (as shown in the Deposit Policy below) at the time of booking.

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TREATMENT DEPOSIT​

 

A deposit of 30% will be required to secure an appointment for any services booked; the deposit will be taken at the time of booking of the appointment. The booking will not be confirmed until payment has been received.

 

Deposits are non-refundable but can be transferred if you give the salon at least “24 hours” notice that you need to cancel or reschedule your appointment.

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An extra deposit of £20 will be required for Saturday and Sunday bookings on top of the ordinary deposit. This amount will be deducted from the treatment cost if you proceed with us.

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Please be aware that once the deposit has been paid, you accept the risks of any treatment you have selected. Please also follow the pre-treatment preparation and post-treatment aftercare for safe and effective results. Information regarding this is available on the website under the chosen treatment.

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CANCELLATION POLICY - 24 HRS NOTICE PLEASE​

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​​​Please take the necessary steps to ensure punctuality for your appointment. Late arrivals may reduce your treatment time, and appointments will be cancelled without a refund of the deposit if a patient arrives more than half an hour late.

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All single treatments and packages must be paid for in advance. A face-to-face or online consultation of up to 5 minutes will be provided free of charge before any treatment, subject to availability.

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Cancellations must be made at least 24 hours before your treatment. Please note that deposits will not be refunded for cancellations made less than 24 hours before the appointment. If you wish to reschedule, a new deposit will be required.

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We do not offer refunds for courses of treatment (three or more appointments). However, we allow 14 days during which you can rearrange your first consultation or treatment. You may also change the treatment area, provided it remains at the same cost or less. We do not refund the difference, and if the new area to be treated costs more, you will need to pay the additional treatment cost.

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If the treatment date is changed, we recommend that your course of treatments commence within 14 days of the consultation, with no more than 14 days between each treatment session.

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TREATMENT SUITABILITY & RESULTS​

Please note that we do not guarantee 100% treatment results or precision, including regarding blood test reviews.

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Be aware that some treatments may cause side effects such as bruising, swelling, or downtime before activities such as flying, wedding plans, etc., particularly with procedures like Botox and dermal fillers. We advise you to plan your post-treatment days accordingly.

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We also collaborate with freelance professionals. If they need to cancel on the day they are scheduled to work with us, we will do our best to rearrange your appointment within 72 hours. To avoid any inconvenience, we advise against making last-minute bookings, especially if you require treatment for an important occasion.

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We do not accept responsibility for any missed or undisclosed information regarding clients' health conditions, such as allergies. It is the client's responsibility to provide complete and accurate information about their health.

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As a responsible and licensed practitioner, we reserve the right to refuse treatment if we believe that medical intervention is required. In such cases, we will refund the deposit or full payment and recommend that you consult a medical practitioner.

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We reserve the right to refuse treatment to any client without explanation if we feel uncomfortable doing so. This may occur in situations involving excessive alcohol consumption or rude behaviour. Thank you for your understanding​​​

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